Support

Stuck? Confused? Wondering whether "Wobble the flange" is a valid task title? (It is.) You're in the right place.

What Snod Is For

Snod is a voice-first Kanban board for people who need to know "What should I work on next?" without typing with greasy, gloved, or otherwise occupied hands.

Yes, it works beautifully for the classic honey-do list. Your spouse can send you "Fix the pantry shelf," you do the deed, and you send back a picture of a shelf that no longer sags. Everyone wins. Possibly.

But Snod was really built for professional shop workflows:

• A customer describes what they need: the job, measurements, notes, order number
• A shop or maker receives the job as a proper task card (not a blurry screenshot buried in a text thread)
• The shop works the job through Backlog → In Progress → Waiting → Done
• When the work is finished, the shop sends back completion photos, files, and a link: finished work, invoice PDF, whatever belongs on the record

One board. One thread of truth. Fewer "wait, which bracket did you mean?" moments.

Getting Started

1. Install Snod and open it on your iPhone or iPad.
2. Make sure you're signed in to iCloud (Settings → [your name] → iCloud).
3. Go to Settings → Owner and fill in your name, email, and phone (required before you can send tasks to someone else).
4. Add a task. Attach up to five photos and ten files per task if the job needs them. Ask Siri if your hands are busy.

Sending a Task to Someone

Sharing is intentional. Snod will never blast your tasks to the universe. To send a job to a customer, subcontractor, or family member with standards:

1. Open the task and tap Send to Someone.
2. Complete your Owner profile if prompted.
3. Tap Open Messages. Snod hands the task to Apple's Messages app.
4. In Messages, open a conversation, tap +, choose Snod, and send the card.

The recipient taps the card, imports the task into their own Snod board, and gets to work. Your name, email, and phone travel with the share so they know who's waiting on the other end.

When the Job Is Done

If you received a shared task (you're the shop; they're the customer, or vice versa):

1. Drag the task to Done when the work is complete.
2. Snod asks "Notify Sender?" Say yes if you want them to know.
3. Attach any completion photos or files (finished work, invoice, delivery photo, your call).
4. Send the notification message. The original sender taps the link to import the completion.

The sender's original task moves to Done on their board, with your completion attachments. Clean handoff. No chasing people for "did you get my text?"

Reporting or Blocking a Sender

Snod is not a social network. There's no public feed, and a task only reaches you if someone sends it to you one-to-one. Still, if a shared task ever contains something you didn't want, you're in control:

• Report it. On the incoming-task screen, tap the ⋯ menu and choose Report Task. Snod drafts an email to snod.support@gmail.com with the details, and blocks the sender at the same time.
• Block the sender. The same ⋯ menu has Block. Once blocked, that person's future shared tasks are refused before they ever appear on your screen. You can send tasks to anyone; nobody can force one onto you.
• Unblock anytime. Changed your mind? Settings → Blocked Senders lists everyone you've blocked, each with its own Unblock button. Tap it and their shares come through again. No reinstall, no digging through menus.

And remember: a task someone sends you is text-only. It can't carry images in the first place. We take a belt-and-suspenders approach to this.

Categories on Shared Tasks

When someone sends you a task, their category name and color travel with the share, the same label they use on their own board. Snod uses that to help you see the job in their context without mixing it up with yours.

• Sender-owned category. If you don't already have a category from that person with the same name, Snod creates one on your board and attributes it to the sender. Your own "Shop" and Alex's "Shop" are separate records: same word, different owners.
• Two color stripes on the card. Shared tasks show a left stripe for your category (if you assign one) and a right stripe for the sender's color at share time. That right edge stays fixed even if they later change their category colors at home.
• Automatic cleanup. When you delete the last task using a sender's category, Snod removes that foreign category for you. Categories you created yourself are never auto-deleted, only ones that arrived with a shared task and have nothing left attached.

You can still reassign a shared task to one of your own categories in the task editor. The sender's snapshot color on the right edge does not change; it is a visual reminder of where the job came from.

Voice Commands (Siri)

Every major action works hands-free. Try phrases like:

• "Add a todo to Snod: Mill twelve bracket sets for order 4471"
• "Ask Snod what's next"
• "Tell Snod the bracket job is done"
• "What's the status of my Snod board"
• "This is an emergency, add new task to Snod: Press is down"
• "Ask Snod to prioritize my day"
• "Help me with Snod"

Siri needs a moment to learn your task names after you add them. If she plays dumb, open the app once and try again, or just ask "Help me with Snod" for the full cheat sheet.

Letting an AI Agent Help

Snod can let an AI agent (software you run, such as an assistant on your Mac) read your board and, if you allow it, add, edit, and move tasks for you. Think of it as giving a trusted helper a labeled key, not handing over the shop.

In practice this is a Mac setup. The agent software and the Shortcut it calls both run on the same macOS system, signed in to the same iCloud account as your board. An iPhone or iPad holds your board just fine, but it is not a practical place to run agent software, and the command-line tool that drives the Shortcut is macOS only, so the agent side lives on a Mac. Setup has two halves: authorize the agent inside Snod, then build a small Shortcut the agent can run.

1. Authorize the agent in Snod

1. Go to Settings → Agent Access and authorize a new agent.
2. Give it a name and a scope: read-only, or read/write.
3. Copy the token Snod shows you into your agent's own configuration. Snod shows the token once and keeps only a scrambled fingerprint of it, so write it down before you leave the screen.

2. Build the "Agent: Command" Shortcut

Snod exposes a single Shortcuts action, Agent: Command, that your agent calls. It does not install itself as a ready-made shortcut on purpose, so nothing runs your board without you setting it up. Build the wrapper once:

1. Open the Shortcuts app on your Mac.
2. Create a new shortcut and name it exactly Agent: Command.
3. Add the Snod action Agent: Command (search "Snod" or "Agent" in the actions list).
4. Set its Command (JSON) field to the shortcut's input (the Shortcut Input variable), so whatever your agent feeds in passes straight through.
5. Make the action's result the shortcut's output, so your agent reads Snod's JSON reply back. Save.

Your agent then runs it from the command line, one JSON command in and one JSON reply out, for example:

shortcuts run "Agent: Command" --input-path - --output-path reply.json

The credential and the command both travel inside that JSON, so nothing secret is stored in the Shortcut itself; the key lives only in your agent's configuration.

• How do I take the key back?Settings → Agent Access lists every agent with its scope, when you created it, and when it last called. Tap Revoke and it is cut off everywhere your board syncs, immediately.
• Will I know what the agent did? Yes. Every task an agent adds or edits gets a signed line at the bottom of its description, like by - Hermes on Mac Studio 2026-07-24 14:32. Your own edits are not stamped, so the audit trail is just the agent's.
• Does this send my board to an AI company? Snod does not. The agent reads the copy of the board already synced to your device and talks to Snod locally. But the agent is your software: whatever it chooses to do with what it reads is up to it and its provider, so pick your agent the way you would pick anyone you hand a key to.

Syncing Across Your Devices

Your board syncs through your private iCloud account. Same Apple ID on your iPhone and iPad = same board, including photos and file attachments.

Sync is usually quick, but iCloud has moods. If something looks missing, open Snod on the device where you added it, wait a few seconds, then check the other device again.

Backup & Restore

Under the board menu (⋯), Snod offers two kinds of backup. Either way, the files stay on your device or wherever you save them. We never see them.

• Export JSON Backup. Your task data: titles, descriptions, categories, and which photos and files belong where. Small and fast, and it's the format the scheduled auto-backups in Settings use. It does not contain the photo and file bytes themselves.
• Full Backup (Photos & Files): a single .zip containing your board and every attached photo and file. This is the one to make before a Clear Board, or when archiving a finished board for the record.

To restore a Full Backup:

1. Save the backup zip somewhere you can find it in the Files app.
2. In Files, tap the zip once. It expands into a folder right next to it.
3. In Snod, open the board menu (⋯) → Import Tasks → Restore Full Backup Folder.
4. Pick the expanded folder. Snod imports the tasks and puts every photo and file back where it belongs.

Restoring skips anything you already have, so running it twice is safe. And if the backup references a photo the folder doesn't actually contain, Snod tells you which one. No silent shrugs.

Clear Board & Big Hammer Cleanouts

Sometimes you need a fresh start. Maybe the season ended, maybe you're handing the iPad to a new hire, maybe you finally finished every honey-do and want the satisfaction of an empty board. Snod offers two levels of cleanup.

Clear Board: empty the shop, keep the tools

From the board menu (⋯), choose Clear Board. This permanently deletes all tasks, photos, files, and categories from your board.

If you use Snod on multiple devices with the same Apple ID, you only need to clear on one device:

1. Tap Clear Board and confirm on any iPhone or iPad.
2. Snod deletes every task and removes photo/file bytes on that device immediately.
3. The deletion syncs through your private iCloud database to your other devices.
4. Each other device removes its local copies when it syncs or the next time you open Snod.

Your Owner profile (name, email, phone) and app settings are kept so you can start adding tasks again without reconfiguring everything.

The Big Hammer: when you want everything gone

Clear Board is the right tool for "start my board over." The Big Hammer is for "I want no trace of Snod left anywhere." Use it when selling a device, nuking a test install, or you have exported backups you want to be the only copy left.

1. Clear Board on one device (see above) so iCloud gets the message.
2. Open Snod once on every other device you own. A quick foreground visit is enough.
3. Delete any backups still in Snod (Settings → Backup Files), plus any JSON backups or Full Backup zips you previously exported to Files, AirDrop, email, etc. Full Backup zips contain your actual photos and files, so they're the ones that matter most here.
4. Delete the Snod app from each iPhone and iPad. This removes all local data, attachment files, and in-app backups on that device.
5. Remove iCloud data: Settings → [your name] → iCloud → Manage Account Storage (or Account Storage) → Snod → Delete Data from iCloud. Do this on at least one device signed in to the account.

After a Big Hammer, reinstalling Snod with the same Apple ID should give you a clean board, unless iCloud deletion in step 5 didn't finish propagating yet. iCloud has moods. Give it a minute.

Common Questions

Do I need an account to use Snod?

No separate Snod login. You need an Apple ID with iCloud enabled. For sharing tasks with others, both parties need iCloud and the Snod app.

Why can't I send a task yet?

Check three things: your Owner profile is complete (real name, valid email, phone with at least 10 digits), you're signed in to iCloud, and iCloud is reachable. Snod will tell you which gate you're stuck at.

Can I share with someone who doesn't have Snod?

They need Snod installed to import the task card and send completions back properly. The iMessage card is the front door. Snod on their end is the workshop inside.

Why isn't Snod in the Messages + menu on my Mac?

The Snod iMessage extension only works in Messages on iPhone and iPad. Mac Messages (including when you run Snod as an iPad app on a Mac Studio) does not load third-party iMessage apps. Send tasks from a phone or tablet; use the Mac for everything else.

Why doesn't Siri work well with Snod on my Mac?

Snod's App Shortcuts and voice phrases are designed for iPhone and iPad. When Snod runs as an iPad app on Mac, Apple's Siri integration for third-party App Intents is limited: phrases may not be discovered, task names may not resolve, and responses can be unreliable. Use Siri on iOS hardware; use the Snod UI on Mac.

Does Snod read my text messages?

No. Sharing and completion notifications go through Apple's Messages app and CloudKit. Snod inserts and opens messages; it does not monitor your conversations.

Do share links expire?

Yes, the link, not the task. Snod automatically deletes the CloudKit payload behind a share link after 30 days so old handoffs don't pile up in your iCloud storage. Tasks already imported onto either person's board stay put. If someone scrolls back months in Messages and taps an ancient link, it may no longer open; that's expected. Import or save completions when they arrive and you're fine.

Why does a shared task have two color stripes?

The left stripe is your category on your board. The right stripe is the sender's category color frozen at the moment they shared the task, so you always see their visual context, even if you categorize the job differently on your side.

Why is there a category I didn't create?

Importing a shared task can create a category attributed to the sender (their name and color from the share). It is separate from categories you made yourself, even when the names match. Delete the last task using that sender's category and Snod removes it automatically.

Where is my data stored?

On your devices and in your private iCloud database via CloudKit. The developer does not operate a task server. See our Privacy Policy for the full picture, including what travels when you share a job.

How do I delete everything?

Clear Board removes all tasks, photos, and files from your board and syncs that deletion to your other devices. For a full wipe including settings and iCloud copies, see Clear Board & Big Hammer Cleanouts above.

What devices are supported?

Snod requires a recent version of iOS on iPhone or iPad. Voice commands (Siri) and sending Snod cards in Messages are fully supported there. Snod may also run as an iPad app on Apple Silicon Macs for board editing and iCloud sync, but Siri and the iMessage extension are not reliable on Mac. That's an Apple platform limitation. Check the App Store listing for the current minimum OS version.

Reporting a Problem

When you email snod.support@gmail.com, these details help us help you faster:

• What you were trying to do (share a job, complete a task, sync, Siri, etc.)
• Your device model and iOS version
• Whether you and the other party are both on iCloud
• Screenshots, if you have them (we're visual creatures too)

We can't access your board or iCloud data from here. We're advisors with good wrenches, not remote operators.